At Leave A Light, we take great care in preparing and packing every Legacy Kit. We want you to be happy with your purchase and confident that everything arrives as expected.

Change of mind returns
We do not offer returns, exchanges or refunds for change of mind. This includes situations where you decide you no longer need the product of have purchased the wrong Legacy Kit.

This does not affect your rights under Australian Consumer Law.

Damaged, faulty or incorrect items
If your Legacy Kit arrives damaged, is faulty, is missing an item or is not as described, please contact us at hello@leavealight.com.au so we can help resolve the issue.

When contacting us, please include:

• A brief description of the problem
• Photographs of the affected items
• Your name and order number, or other proof of purchase

We encourage you to contact us as soon as you notice a problem, particularly if your order has been damaged during delivery.

Repairs, replacements and refunds
All purchases are covered by the consumer guarantees provided under Australian Consumer Law.

Depending on the nature of the problem, you may be entitled to a repair, replacement or refund.

For minor problems, we may offer to repair or replace the affected item, or provide another appropriate remedy, at no additional costs.

For major problems, you are entitled to choose between a refund and a replacement in accordance with Australian Consumer Law.

When a return is required for a product that does not meet the consumer guarantees, reasonable return costs will be reimbursed in accordance with Australian Consumer Law.

We're here to help
If you have any questions or concerns about your Legacy Kit, please email hello@leavealight.com.au

We'll do our best to resolve any issues promptly and fairly.

Nothing in this policy excludes, restricts or modified your rights under Australian Consumer Law.

Returns & Refunds Policy – Legacy Kits